She insisted again and asked me for 500,000 VND. When I asked for my passport back, she refused and immediately became unnecessarily agressive, and demanded that I give her money for it before it could be returned to me.

I headed down to reception to retrieve my passport, and was greeted by a very rude lady - a different person to the one that had greeted me in the morning and been so welcoming to me. I remember handing it over at reception for them to make a copy, and realised that I hadnt received it back. In the evening, around 9:30-10pm, I started getting all my things packed up again, as I had a 5am start the next morning, and I realised my passport was missing. I only stayed for one night, because the next day I had an early morning flight to Bali. They had a porter took my large and heavy back up to my room for me, which was great. The lady on reception was welcoming and checked me in to my room quickly, even though I had arrived quit a bit earlier than the check in time (I had an early morning flight from Hanoi the same day) my room was ready and I was allowed to go straight up. I arrived on the 17th December and at first impressions, everything was great.

Hospitality service 0 Check in 0 Room with balcony was a 10/10 Pool 10/10 To be honest if they have a facility day pass I’d do that unless the manager decides to have a meeting with the team to be better to never tell a guess “no” and separate check in lines. You can’t really enjoy the pool without kids being loud and peeing in the pool. I wouldn’t recommend staying on the weekend way too many families with kids & the music is so loud. The room & the roof top pool is the only positive thing I have to say that pool is incredible. Get to my room it was very clean, the room has some neat tech features I thought were so cool. The receptionist I had didn’t ask how I was no warm greeting she just asked for my passport. It was even more disappointing to wait in line to be told to wait when they should have the extra bell men who are waiting around to tell the guest to wait in the lobby instead of waiting in the long line. As someone who works in the hospitality industry my hotel & many hotels I’ve stayed at have a check in and check out separate line.

Ho chi minh city airport radar